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frequently asked questions
In one word, YES, all our products are 100% genuine Winning products.
We get this question a lot as many websites out there sell some fakes/copies made in Pakistan or other countries. The products sold on Kozuji come from the one and only Winning factory in Japan. We have hundreds of happy customers and if our gear were not original, you would have heard about it.
The reason why we have unique designs is that we order customs gear. We publish them on Kozuji once we receive them so you can have some unique design without any waiting time.
We used to be able to provide this service but because of the long leadtime and small production capacity, we are no longer able to offer this service. We hope this can change in the future.
All the items listed as "In stock" on our website are indeed in stock and ready to be shipped.
If the item you want is out of stock, chances are that it will be back within a few weeks as we have regular deliveries for standard products. On the product page, look for the "Notify me when this product is in stock" and register your email so you will know right away when it is back in stock.
Our prices are fixed and we do not have promo codes.
SHIPPING & DELIVERY
We ship our products worldwide. During checkout, you can choose between FEDEX International Priority or DHL Express Worldwide. The delivery time is between 1 and 5 days to most countries.
Please note that we are currently unable to ship to Russia, Greece and to PO Boxes in the USA.
NO, the shipping price you pay is for the handling and shipping ONLY.
Any charges due to import duty and local taxes are the responsibility of the buyer.
Please check with the respective authority to determine if any excess charges may be applicable.
Local import taxes may be collected by the delivering freight company depending on destination.
Unfortunately we do not have a physical store and only sell through our website. However, we can ship your order to your hotel or any other address anywhere in Japan. Just give us the exact time and date you want it delivered.If it is a hotel. Do not forget to mention the room number, phone number and make sure that the name matches your hotel reservation.
We dispatch orders on almost every working day so if you made a mistake or wish to cancel your order, please, contact us right away.
Please check our Return & Exchange Policy for more details.